Sunday, October 10, 2010

EDUCAUSE 2010: TechQual+ Sessions

The EDUCAUSE 2010 Conference includes two TechQual+ related sessions. In addition to the annual TechQual+ project meeting, Fred Miller of Furman University will be presenting on his use of TechQual+. Here are the sessions:

TechQual, Budgets, and Improving Service Management
Presentation by Fred Miller, Furman University
Thursday, October 14th, 3:30pm, Room 304D
http://www.educause.edu/E2010/Program/SESS101

Higher Education TechQual+ Meeting
Thursday, October 14th, 4:30pm, Room 211A
'http://www.educause.edu/E2010/Program/MTG55

During the project meeting at 4:30pm, participants will be discussing potential changes to the core TechQual+ instrument and Web site for 2011. These changes are designed to increase the applicability of the core TechQual+ instrument and improve response rates. These meetings provide TechQual+ participants the opportunity to meet face-to-face with other participating institutions and provide feedback on TechQual+ development.

For more information regarding the Higher Education TechQual+ Project please email the prinicipal investigator, Dr. Timothy M. Chester, at timothy.chester@pepperdine.edu or visit the project Web site at http://www.techqual.org/.

Monday, October 4, 2010

Field Work at Furman University

Principal Investigator Dr. Timothy M. Chester, assisted by Ms. Dana Hoover (both of Pepperdine University), made a site visit to Furman University to conduct qualitative focus groups designed to assist in the building of the Higher Education TechQual+ Project instrument.

Over two days Dr. Chester and Ms. Hoover conducted four separate focus groups consisting of faculty, students, and staff. Additionally, eight furman constituents participated in usability testing regarding the TechQual+ survey Web pages.

This field work will be instrumental to the overall process of creating version 4.0 of the TechQual+ instrument. The narratives will be subject to a content analysis that will inform the development process.
"We are very grateful for the significant commitment of time and resources made to the Higher Education TechQual+ Project by Furman University" noted Dr. Chester. "Dana and I found the faculty, students, and staff at FU to be delightful and we have picked up several new insights that will advance this research project. Ultimately, the payoff of FU's investment will be increased quality of technology services at FU and within all of Higher Education. We are very grateful for the participation of Fred Miller, Chief Information Officer at Furman University."

For more information regarding the Higher Education TechQual+ Project please email the prinicipal investigator, Dr. Timothy M. Chester, at timothy.chester@pepperdine.edu or visit the project Web site at http://www.techqual.org/.

Wednesday, August 4, 2010

Resource: "Higher Education TechQual+ Protocol Guide"

A guide to planning, conducting, and analyzing the results of TechQual+ surveys was released today. This protocol guide contains information on the philosophy and approach of the TechQual+ project, a how to guide for the TechQual+ Web tools, and a set of best practices for getting the most out of the TechQual+ Project.

The guide is available at:
http://www.techqual.org/techqual_protocol_guide.pdf

For more information regarding the Higher Education TechQual+ Project please email the prinicipal investigator, Dr. Timothy M. Chester, at timothy.chester@pepperdine.edu or visit the project Web site at http://www.techqual.org/.

Saturday, July 17, 2010

Conference Proceeding: "TechQual, Budgets, and Improving Service Management"

Fred Miller, Chief Information Officer of Furman University, presented a session at the EDUCAUSE Southeast Regional Conference entitled "TechQual, Budgets, and Improving Service Management.
Session resources are available at:

http://www.educause.edu/Resources/TechQualBudgetsandImprovingSer/206251

For more information regarding the Higher Education TechQual+ Project please email the prinicipal investigator, Dr. Timothy M. Chester, at timothy.chester@pepperdine.edu or visit the project Web site at http://www.techqual.org/.

Thursday, June 17, 2010

Blog: "Some not so random thoughts about credibility, effectiveness, and performance indicators for IT organizations"

Dr. Timothy M. Chester of Pepperdine University, principal investigator for the Higher Education TechQual+ Project, published an EDUCAUSE blog entitled "Some not so random thoughts about credibility, effectiveness, and performance indicators for IT organizations." This blog discusses the social scientific basis for the Higher Education TechQual+ Project and distinguishes the TechQual+ approach from organizational development approaches to performance indicators.

The blog is available at:

http://www.educause.edu/blog/tcheste/Somenotsorandomthoughtsaboutcr/206091

For more information regarding the Higher Education TechQual+ Project please email the prinicipal investigator, Dr. Timothy M. Chester, at timothy.chester@pepperdine.edu or visit the project Web site at http://www.techqual.org/.

Friday, June 4, 2010

Webinar: "Assessing What Faculty, Students, and Staff Expect from IT Organizations in Higher Education"

Dr. Timothy M. Chester of Pepperdine University presented an overview of the TechQual+ project entitled "Assessing What Faculty, Students, and Staff Expect from Information Technology Organizations in Higher Education". The Webinar was recorded on June 10, 2010 and provides the audience with information on how to use the TechQual+ tools to measure the effectiveness of IT services at their institution.

Resources:

Presentation Recording
Presentation Slides

For more information regarding the Higher Education TechQual+ Project please email the prinicipal investigator, Dr. Timothy M. Chester, at timothy.chester@pepperdine.edu or visit the project Web site at http://www.techqual.org/.