Tuesday, October 18, 2011

Updated: TechQual+ at EDUCAUSE 2011

There are some last minute changes to the schedule for TechQual+ conversations at EDUCAUSE 2011. The updated schedule is as follows. I apologize for these last minute changes.

Orientation Regarding TechQual+ (for individuals new to the project)
Wednesday, October 19, 2011 at 4:30pm; Room 204C at Conference Facility

Discussion for Current TechQual+ Institutions / Participants
Thursday, October 20, 2011 at 12:30pm; Room 204C at Conference Facility

Sunday, October 16, 2011

TechQual+ at EDUCAUSE 2011 Conference

We have scheduled two meetings regarding the Higher Education TechQual+ Project at EDUCAUSE 2011. These meetings are scheduled as follows:

Orientation Regarding TechQual+ (for individuals new to the project)
Thursday, October 20, 2011 at 2:30pm

Discussion for Current TechQual+ Institutions / Participants
Thursday, October 20, 2011 at 4:00pm

Both of these meetings are scheduled in the Constituent Group and Community Lounge at the conference facility. Please email Timothy Chester @ accidentalcio@me.com if you have questions. Please visit the project Web site at http://www.techqual.org for more questions about TechQual+.

Friday, August 26, 2011

Planned Maintenance August 26 - 29, 2011

The TechQual+ survey and survey administrator functions will not be available August 26 - 29, 2011 due to planned maintenance on the Web sites. The planned maintenance includes transfer of the Web sites to a new hosting provider and conversion of the underlying database to a new platform. These Web sites shall become available again no later than 8am PDT on Monday August 29, 2011. Please email the TechQual+ principal investigator if you have any questions.

Tuesday, June 14, 2011

Webinar Recording "The End User Perspective in Measuring IT Services" Available

Our Academic Impressions Webinar this past week was very well received as over three dozen institutions subscribed to the event. Thursday's presentation discussed how to use TechQual+ to create a culture of assessment and planning, how to use program review to build and sustain credibility, and ways to ensure accountability when advocating for resources.

I have had several individuals reach out to me and ask how they could buy a recording of the presentation on TechQual+. Though a Web link is not yet available, you can call Academic Impressions at 720-488-6800 (option 2) and purchase a copy of the session.

Sunday, June 5, 2011

Academic Impressions Featuring TechQual+ This Week

Academic Impressions is hosting Martin Klubeck of Notre Dame and Timothy Chester of Pepperdine University this week as they present a Webinar series entitled "Measuring IT Performance and Impact". This is a two-part event, with Martin covering the basics of IT metrics on Tuesday (June 7, 2011) and Timothy discussing TechQual+ on Thursday (June 9, 2011). The presentation on Thursday will be very practitioner oriented as TechQual+ will be discussed within the context of creating a culture of assessment and planning, using program review to build and sustain credibility, and ensuring accountability and advocating for resources. The topic of assessing IT service outcomes in regards to accreditation compliance will also be covered.

Follow this link for more information on this Webinar.

Measuring IT Performance and Impact

There is a fee for participating in this Webinar, but the price is reasonable and institutions have the ability to purchase a license for one or both days.

Wednesday, May 4, 2011

TechQual+ Web Updates this Weekend

Beginning Friday evening, there will be upgrades to the TechQual+ Web sites that may affect the ability of some schools to manage surveys or analyze results over the weekend. These changes WILL NOT impact respondents who are completing surveys. Surveys are now completed on the Web site at http://survey.techqual.org and this Web site SHALL NOT be impacted by these upgrades.

Specifically, the WWW portion of the TechQual+ Web sites shall be moved to a new server with a new IP address and it will likely take the entire weekend for the DNS updates to propagate across the Internet for some. Additionally, the front facing TechQual+ WWW site will be updated to reflect a new "look and feel" and it will also include some new content and support resources, including pointers to the new discussion forums.

These changes are the first in what will be a series of upgrades for the TechQual+ services over the summer as the entire set of services are upgraded to the newest versions of Microsoft's .NET tools, the sites are migrated to the latest releases of Windows server, and the database system is migrated to the MySQL platform. These changes are designed to increase the reliability, scalability, and responsiveness of the TechQual+ services. Additionally, a new core TechQual+ survey is being designed and will be released to the community in draft form sometime this summer. This instrument shall be finalized and made available by the 2011 EDUCAUSE national conference in October.

Please use the TechQual+ discussion forums to discuss this topic as necessary.

Monday, April 18, 2011

TechQual+ Project Updates

Here are some recent news regarding the TechQual+ Project.

Principal Investigator Timothy Chester along with colleague Gerry Flynn recently the University of Tennessee at Chattanooga April 13-14 to conduct focus groups aimed at helping to develop the TechQual+ survey instrument. These focus groups were designed to confirm or disaffirm findings from previous focus groups held at other participating institutions. With the completion of these focus groups at UTC, the qualitative phase of the TechQual+ project is now complete. A revised TechQual+ survey instrument is expected in the fall of 2011.

The TechQual+ research and survey was featured in a keynote presentation by Principal Investigator Timothy Chester at the 2011 Tennessee Higher Education IT Symposium on April 11, 2011. This presentation, entitled "Where do we go from here?", highlighted the need for better assessment and strategic planning practices for IT organizations if they are to mature towards playing an enhanced advocacy and evangalism role regarding the transformative potential of technology in education.

The new TechQual+ survey site, located at http://survey.techqual.org/, has been placed in production. This occurred after the new user interface was the subject of usability tests at the University of Tennessee at Chattanooga. Thanks to all the participating institutions who have participated in the process of vetting this new survey Web site.

Use of the TechQual+ survey at Yale University was featured in a news story in the Yale student newspaper The Yale Daily News. Click here to read this story.

Finally, the Higher Education TechQual+ Protocol Guide was updated to reflect upgrades in TechQual+ Web site functionality, particulary upgrades in communications functions. Please review the guide for more information on these changes.

For more information regarding the Higher Education TechQual+ Project please email the prinicipal investigator, Dr. Timothy M. Chester, at timothy.chester@pepperdine.edu or visit the project Web site at http://www.techqual.org/.

Thursday, April 7, 2011

New TechQual+ Survey Site Preview

Based on participating institution feedback, including the feedback of respondents, the survey portion of the TechQual+ site is being upgraded. A preview of this new site is available at http://survey.techqual.org/. To access the preview please visit this url and enter the Respondent Id: 8779425399.

For more information regarding the Higher Education TechQual+ Project please email the prinicipal investigator, Dr. Timothy M. Chester, at timothy.chester@pepperdine.edu or visit the project Web site at http://www.techqual.org/.

Wednesday, March 30, 2011

TechQual+ Survey & Site Upgrades

Based on participating institution feedback, significant updates have been made to the TechQual+ survey and Web site. This includes enhancements to the survey user interface to make the survey easier to use, better tools for communicating with respondents, email templates that includes messages known to result in higher response rates, an enhanced email editor, the ability to easily select respondents randomly for survey prizes, and the ability to schedule survey emails to be distributed overtime.

This is the first in a series of upgrades that are planned for the TechQual+ Web site over the coming months.
For more information regarding the Higher Education TechQual+ Project please email the prinicipal investigator, Dr. Timothy M. Chester, at timothy.chester@pepperdine.edu or visit the project Web site at http://www.techqual.org/.

Thursday, March 10, 2011

TechQual+ Survey Feedback Session

Participating institutions are invited to participate in feedback session regarding the TechQual+ instrument. To participate please use the Webinar information below.

Webinar: https://meetingplace.pepperdine.edu/a/649093ed9f4410dc6f488f82a7e84807
Conference Number: 310-506-6992
Meeting Id: 6369

Notes will be provided to the TechQual+ listserv after the meeting.

For more information regarding the Higher Education TechQual+ Project please email the prinicipal investigator, Dr. Timothy M. Chester, at timothy.chester@pepperdine.edu or visit the project Web site at http://www.techqual.org/.