Tuesday, June 14, 2011

Webinar Recording "The End User Perspective in Measuring IT Services" Available

Our Academic Impressions Webinar this past week was very well received as over three dozen institutions subscribed to the event. Thursday's presentation discussed how to use TechQual+ to create a culture of assessment and planning, how to use program review to build and sustain credibility, and ways to ensure accountability when advocating for resources.

I have had several individuals reach out to me and ask how they could buy a recording of the presentation on TechQual+. Though a Web link is not yet available, you can call Academic Impressions at 720-488-6800 (option 2) and purchase a copy of the session.

Sunday, June 5, 2011

Academic Impressions Featuring TechQual+ This Week

Academic Impressions is hosting Martin Klubeck of Notre Dame and Timothy Chester of Pepperdine University this week as they present a Webinar series entitled "Measuring IT Performance and Impact". This is a two-part event, with Martin covering the basics of IT metrics on Tuesday (June 7, 2011) and Timothy discussing TechQual+ on Thursday (June 9, 2011). The presentation on Thursday will be very practitioner oriented as TechQual+ will be discussed within the context of creating a culture of assessment and planning, using program review to build and sustain credibility, and ensuring accountability and advocating for resources. The topic of assessing IT service outcomes in regards to accreditation compliance will also be covered.

Follow this link for more information on this Webinar.

Measuring IT Performance and Impact

There is a fee for participating in this Webinar, but the price is reasonable and institutions have the ability to purchase a license for one or both days.