Friday, November 2, 2012

Updated * TechQual+ @ EDUCAUSE 2012

The annual get together of TechQual+ participants at the national EDUCAUSE conference will be convened next week.

Time: 3pm, Thursday, November 8, 2012
Location: Colorado Convention Center, Room 610.

In terms of other TechQual+ related programs at EDUCAUSE, the pre-conference seminar on Tuesday, November 6, 2012 has a few seats remaining. During this seminar participants are going to focus on the mechanics of using TechQual+ at their institutions. Those interested in signing up for this seminar should follow this link.

Monday, October 29, 2012

University System of Georgia (USG) TechQual+ User's Group

A working group of institutions across the University System of Georgia will be convening regularly to discuss and support the adoption of TechQual+ across their institutions. The goal is to build a peer database regarding the strengths of IT Services within USG institutions. The first call for this group is scheduled for 1pm EDT on Friday, November 2, 2012. This group is working on a timeline that assumes USG participants will administer a TechQual+ survey in the March 2013 timeframe.

To participate in this call, individuals are encouraged to register at the URL below. Call-in information and the Webinar URL will be emailed to you upon registration.

Tuesday, June 12, 2012

TechQual+ Pre-conference Workshop at EDUCAUSE 2012 in Denver

This week the project received notice from EDUCAUSE that its proposal for a pre-conference workshop covering the use of TechQual+ in IT strategic planning has been accepted. Below are the particulars for this workshop, which is available to EDUCAUSE attendees for an extra fee. This is a half-day workshop.

SEM05P - "Assess, Engage, Plan, and Improve IT Service Outcomes"

This workshop is designed to give you the knowledge, processes, and tools needed to conduct meaningful assessments of IT service quality at your institution; use assessment data to engage students, faculty, and staff in IT strategic planning processes; make peer comparisons regarding IT service outcomes in response to accreditation program review requirements; and manage these processes to generate actionable strategic plans that drive effective use of IT resources. These processes are based on the survey, tools, and peer database made available through the Higher Education TechQual+ Project ( We'll cover the relationships between IT service assessment, planning, and community engagement; how to create a TechQual+ survey; methods to create a random sample of respondents; communicating with respondents to drive survey response rates; analyzing and conducting peer comparisons of survey results; and processes to engage the broader community of students, faculty, and staff to produce actionable IT strategies.

This workshop is scheduled for Tuesday, November 6, 2012 at 12:30PM.

Tuesday, April 24, 2012

So you completed a TechQual+ Survey, Now What?

As this spring's round of TechQual+ surveys comes to a close, approximately 40,000 students, faculty, and staff at participating institutions will have completed a TechQual+ survey since February, 2012. Now what? Given that it is the end of this period of surveys, we will be hosting a conference call and Webinar to discuss next steps that participating institutions can take in analyzing the results of their surveys. This will be a time for participants to come together and share best practices as well as provide the project principal investigator feedback on how this round of surveys performed. 

This conference call is scheduled for Tuesday, June 5, 2012 at 2pm EDT. The conference call bridge and meeting room URL will be posted back to the link below by noon EDT on the day of the call.

Sunday, March 18, 2012

Upgrades to Peer Database, Data Collection, and Analysis Tools

On March 18, 2012 several major upgrades in TechQual+ Web site functions were performed. These include several bug fixes, as well as the following:
  • When hovering the mouse pointer over the names of uploaded respondents in the collector view (Respondent List tab), a tool tip will appear that lists the attributes uploaded for each respondent. This makes it easier to verify that the attributes for each respondent have been uploaded properly.
  • When uploading respondents in the collector view (add respondents tab), in cases where the respondent has previously been uploaded for this survey (based on email address) the Web site will update the respondents record (lastname, firstname, attribute1, attribute2, attribute3, etc ...) in the database with the new information. This allows institutions to update respondent information if there were errors with previous uploads without disturbing the actual survey data submitted by respondents previously.
  • New functions in the peer database, allowing you to generate radar charts of survey results on a peer group by peer group basis. This is in addition to the existing functions that allowed for the generation of Zone of Tolerance views on an item-by-item basis. 
  • On the analysis screen, options tab, institutions now may download a dataset containing the raw data collected through their survey. The file is in CSV format and is designed to allow institutions to perform their own analysis of survey data. Note, in order to download the dataset the survey must be closed and the post-survey processing step must be completed.
The protocol guide available at has been updated to reflect these upgrades.

Saturday, March 10, 2012

Assessing Effective IT Service Outcomes in Higher Education

Given the substantial number of new features introduced during the past six months, it was time to produce a new orientation video for the Higher Education TechQual+ Project. This video covers the assumptions, philosophy, and approach underlying the TechQual+ initiative.

Wednesday, March 7, 2012

Visualize Responses with Wordle

TechQual+ surveys are known for generating substantial amounts of free-form suggestions and responses to open-ended questions. Analyzing these comments are the most important way to turn feedback from a TechQual+ survey into plans for improving IT services on campus. To assist with this analysis, the TechQual+ reporting tools now provide for Wordle integrations, so that with the click of one link one can generate a Wordle for any free-form responses to open-ended questions or suggestions. Wordles are helpful in identifying the key words and phrases that dominate the free-form responses.This feature is linked to the right of the question on the Additional Question / Suggestions tabs of the Analysis pages. The video below covers this feature. 

Friday, February 10, 2012

TechQual+ Featured in Using Metrics!

EDUCAUSE yesterday released a short video that features me and Martin Klubeck of Notre Dame discussing the importance of metrics.

Martin is the leader when it comes to the use of metrics for IT organizations in higher education, and it was an honor to share the stage with him. His recent book Metrics: How to Improve Key Business Results is a value resource for IT leaders and it features a case study on my research through the Higher Education TechQual+ Project.

Thanks EDUCAUSE for featuring our work!

Monday, February 6, 2012

Conference Call for Participants February 10, 2012

A conference call for participating institutions is scheduled for Friday, February 10th, 2012 at 1pm EST. During this call we will discuss the following topics.

  • Final changes to the TechQual+ core survey instrument.
  • Updates to Web functionality, including new functions for adding multiple choice and multiple answers to your surveys
  • Timeline for placing these updates into production (this shall be completed by 8am February 12, 2012 EST).

Please mark this event on your calendars. We will be using for the conference line and screen sharing for the presentation. The precise conference call telephone number and Web URL shall be posted as a response here 15 minutes before the conference begins. 

Monday, January 23, 2012

New TechQual+ Survey for 2012

We are pleased to present to you the draft 2012 revision to the Core TechQual+ survey. Participating institutions may view and comment on this draft revision by following the links below. For more information please follow this link.

Sunday, January 22, 2012

Updates to TechQual+ Web site

Several production upgrades were performed over this weekend, providing enhanced functions and increased stability for the TechQual+ infrastructure. For more information, including the release notes for these changes, please read this announcement.

Thursday, January 12, 2012

1,000,013 Data Points, and Counting!

The Higher Education TechQual+ Project reached a milestone yesterday as we crossed the 1 million threshold in regards to the number of individual data points collected through TechQual+ surveys at participating institutions. Here are the total stats as of today:

76 Participating Institutions
188 Surveys
519,451 Respondents
79,201 Individual Survey Responses
59,544 Comments by Respondents
90,472 Suggestions on Improving Services
1,000,013 Individual Data Points

This is an exciting benchmark to hit and thanks to each of our participating institutions for collaborating together to make this project what it is today.