Sunday, March 18, 2012

Upgrades to Peer Database, Data Collection, and Analysis Tools

On March 18, 2012 several major upgrades in TechQual+ Web site functions were performed. These include several bug fixes, as well as the following:
  • When hovering the mouse pointer over the names of uploaded respondents in the collector view (Respondent List tab), a tool tip will appear that lists the attributes uploaded for each respondent. This makes it easier to verify that the attributes for each respondent have been uploaded properly.
  • When uploading respondents in the collector view (add respondents tab), in cases where the respondent has previously been uploaded for this survey (based on email address) the Web site will update the respondents record (lastname, firstname, attribute1, attribute2, attribute3, etc ...) in the database with the new information. This allows institutions to update respondent information if there were errors with previous uploads without disturbing the actual survey data submitted by respondents previously.
  • New functions in the peer database, allowing you to generate radar charts of survey results on a peer group by peer group basis. This is in addition to the existing functions that allowed for the generation of Zone of Tolerance views on an item-by-item basis. 
  • On the analysis screen, options tab, institutions now may download a dataset containing the raw data collected through their survey. The file is in CSV format and is designed to allow institutions to perform their own analysis of survey data. Note, in order to download the dataset the survey must be closed and the post-survey processing step must be completed.
The protocol guide available at has been updated to reflect these upgrades.

Saturday, March 10, 2012

Assessing Effective IT Service Outcomes in Higher Education

Given the substantial number of new features introduced during the past six months, it was time to produce a new orientation video for the Higher Education TechQual+ Project. This video covers the assumptions, philosophy, and approach underlying the TechQual+ initiative.

Wednesday, March 7, 2012

Visualize Responses with Wordle

TechQual+ surveys are known for generating substantial amounts of free-form suggestions and responses to open-ended questions. Analyzing these comments are the most important way to turn feedback from a TechQual+ survey into plans for improving IT services on campus. To assist with this analysis, the TechQual+ reporting tools now provide for Wordle integrations, so that with the click of one link one can generate a Wordle for any free-form responses to open-ended questions or suggestions. Wordles are helpful in identifying the key words and phrases that dominate the free-form responses.This feature is linked to the right of the question on the Additional Question / Suggestions tabs of the Analysis pages. The video below covers this feature.