Dr. Timothy M. Chester, the principal investigator for the Higher Education TechQual+ project, will be leading a pre-conference workshop at the annual EDUCAUSE national conference. A similar workshop was sold out at the 2012 conference in Denver, Colorado.
This year's conference is being held in Anaheim, California and this workshop is scheduled for 12:30 - 4:00pm (Pacific Time) on Tuesday, October 15th, 2013.
"How Good Are Your IT Services"
This workshop is designed to give you the knowledge, processes, and tools needed to conduct meaningful assessments of IT service quality at your institution; use assessment data to engage students, faculty, and staff in IT strategic planning processes; make peer comparisons regarding IT service outcomes in response to accreditation program review requirements; and manage these processes to generate actionable strategic plans that drive effective use of IT resources. These processes are based on the survey, tools, and peer database made available through the Higher Education TechQual+ Project (http://www.techqual.org). We'll cover the relationships between IT service assessment, planning, and community engagement and how to create a TechQual+ survey and a random sample of respondents, as well as communicating with respondents to drive survey response rates, analyzing and conducting peer comparisons of survey results, and creating processes to engage the broader community of students, faculty, and staff to produce actionable IT strategies.
See http://bit.ly/135aqxH for more information. There is a small fee for participating in this workshop.